At one point each day, one of our travel agents, suppliers, passengers, or internal customers will come into contact with one of us, the Princess Shoreside employee. At that moment, we represent Princess.
The reputation of our company and our department will be in our hands, and we will make an impression. The impression will either be good or it will be bad, and we as individuals will have spoken to our customers more loudly than all of our company’s efforts put together.
